As of today, requests for support via email (i.e, my contact form either here or on drupal.org) will be denied.
I’ve received four of them today, and I’m appalled. Normally I do what I can to help people who email me, but this is starting to snowball out of control. I’m not your technical support. There are channels for that. There’s the drupal.org support forums. There’s #drupal-support. If there are bugs or you think there are bugs, there’s the issues queue. But emailing me directly is rather rude. I’m sorry that my software is confusing, I really am. But honestly, would you rather I stop working on it entirely because I’ve run out of resources for it? And yea, usually if I’m in the IRC and you ask me there (publically) I’ll help you out.
Honestly, I work my ass off for the open source community, but at the end of the day, it’s an open source community. I get paid for a job that’s closely related to this, but not a single thing I write for public consumption actually gets used on my job. Perhaps someday in the future it will be. That means that all of the hours I pour into Views, Panels and my other modules are basically a labor of love.
But I’m a volunteer, I am not your personal tech support. To everyone who thinks it’s okay to privately email us for support — please think about the message you’re sending. You’re telling me that you think your time is more important than mine. Well, maybe it is to you. But it is not to me. Use the avenues available, and if no one is able to help you in those avenues, I’m sorry. Yes, it would be great if Drupal had a 24x7 support line to help you out, but that doesn’t exist and if it did it would cost a whole heck of a lot of money.
I’m sorry, but this is where I am drawing the line.